At Fruit Tree Home, we take pride in providing quality plants to help you cultivate your dream garden. We understand that sometimes things don’t go as planned, which is why we offer a straightforward returns and exchanges process for your convenience.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for return or exchange, items must be:

  • In their original condition
  • Unplanted and unused
  • In their original packaging with tags attached
  • Accompanied by proof of purchase
Please Note: Due to the perishable nature of live plants, fruit trees and berry plants cannot be returned or exchanged once they have been planted. This includes all items from our product categories: Apples, Apricots, Aronia, Berries, Blackberries, Blueberries, Cherries, Cranberries, Currants, Elderberries, Espalier Trees, Figs, Fruit Trees, Goji Berries, Gooseberries, Goumi Berries, Grapes, Honeyberries, Hops, and Huckleberries.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. Our team will respond with a Return Authorization Number and further instructions
  4. Package the item securely and include the Return Authorization Number on the outside of the package
  5. Ship the package to our address (see below)

Return Shipping Address

Please send your return package to:

Fruit Tree Home Returns
62 Harry Place
SEATTLE, US 98101

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchange Process

For exchanges:

  • Follow the same process as returns
  • Indicate in your email that you would like an exchange and specify the preferred replacement item
  • We will ship the replacement item once we receive your return
  • If the exchange item costs more, we will contact you for payment of the difference
  • If the exchange item costs less, we will refund the difference to your original payment method

Return Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email: [email protected]


Dear Fruit Tree Home Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Item(s) to Return/Exchange: [Product Name(s)]

Reason for Return/Exchange: [Please briefly explain]

For exchanges, I would like to receive: [Replacement Product Name]

Please send me the Return Authorization Number and further instructions.


Thank you,

[Your Full Name] [Your Phone Number]

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for choosing Fruit Tree Home for your gardening needs. We’re committed to helping you create the garden of your dreams!

Happy Planting!
The Fruit Tree Home Team