Shipping Information
At Fruit Tree Home, we’re committed to getting your plants to you as quickly and safely as possible. Here’s what you need to know about our shipping process:
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Timeframes
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment
- Free Shipping: Available on orders over $50, shipped via EMS with delivery within 15-25 business days after shipment
Shipping Areas
We ship globally with the exception of some Asian countries and remote areas. Please contact us at [email protected] if you have questions about delivery to your specific location.
Returns & Exchanges Policy
We take pride in providing quality plants to help you cultivate your dream garden. We understand that sometimes things don’t go as planned, which is why we offer a straightforward returns and exchanges process for your convenience.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for return or exchange, items must be:
- In their original condition
- Unplanted and unused
- In their original packaging with tags attached
- Accompanied by proof of purchase
Important Note on Perishable Plants
Due to the perishable nature of live plants, fruit trees and berry plants cannot be returned or exchanged once they have been planted. This includes all items from our product categories: Apples, Apricots, Aronia, Berries, Blackberries, Blueberries, Cherries, Cranberries, Currants, Elderberries, Espalier Trees, Figs, Fruit Trees, Goji Berries, Gooseberries, Goumi Berries, Grapes, Honeyberries, Hops, and Huckleberries.
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and details about the item you wish to return or exchange
- Our team will respond with a Return Authorization Number and further instructions
- Package the item securely and include the Return Authorization Number on the outside of the package
- Ship the package to our return address:
Return Shipping Address:
Fruit Tree Home Returns
62 Harry Place
SEATTLE, US 98101
Refund Information
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days
- The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to our error
Exchange Process
For exchanges:
- Follow the same process as returns
- Indicate in your email that you would like an exchange and specify the preferred replacement item
- We will ship the replacement item once we receive your return
- If the exchange item costs more, we will contact you for payment of the difference
- If the exchange item costs less, we will refund the difference to your original payment method
Return Request Template
Use the following template when emailing us about your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email: [email protected]
Dear Fruit Tree Home Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please briefly explain]
For exchanges, I would like to receive: [Replacement Product Name]
Please send me the Return Authorization Number and further instructions.
Thank you,
[Your Full Name]
[Your Phone Number]
Questions?
If you have any questions about our shipping or returns policy, please don’t hesitate to contact our friendly customer service team at [email protected].
Thank you for choosing Fruit Tree Home for your gardening needs. We’re committed to helping you create the garden of your dreams!
Happy Planting!
The Fruit Tree Home Team